1. Introduction

ReviewPilot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

Account Information: When you create an account, we collect your name, email address, and profile information from your Google account.
Business Information: Information about your business locations, brand settings, and preferences.
Payment Information: When you subscribe, payment is processed by Stripe. We do not store your full credit card details.

2.2 Information Collected Automatically

Usage Data: We collect information about how you interact with our service, including pages viewed, features used, and actions taken.
Device Information: Browser type, operating system, device identifiers, and IP address.
Cookies: We use cookies and similar technologies to maintain sessions and remember your preferences.

2.3 Information from Third Parties

Review Platforms: With your permission, we access your connected review platforms (Google Business Profile, Facebook Pages) to fetch reviews and post responses.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our service
Process transactions and send related information
Generate AI-powered review responses tailored to your brand
Send administrative notifications and updates
Respond to your comments, questions, and support requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent or unauthorized activities

4. Sharing of Information

We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (e.g., Stripe for payments, Anthropic for AI processing).
Legal Requirements: When required by law or to respond to legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
With Your Consent: When you have given us explicit permission.

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain processing
Data portability
Withdraw consent where processing is based on consent

8. Third-Party Services

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We only request access to the data necessary to provide our service.

9. Children's Privacy

Our service is not directed to children under 13 (or other age as required by local law). We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

legal@getreviewpilot.ai